When I called to ask why since all I received was a text message the customer service rep was rude. Pros: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney." Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. Virgin America honoured our 2 bags, but united refused to. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. We were booked on virgin America and then United for the international flight. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. Other passengers were confused as well."Ĭons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out.
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We handled the bags two additional times because the CP staff did not know what to do and how to handle it. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. American Airlines was equally poorly trained.
The CP desk and they had never heard of it. I had to explain the issue of to the CP customer service crew in SF. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. She I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.on all six flights. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me.
financially it was stressful due to the covid 19 situation. And it’s ridiculous that I had to pay an extra $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. 218Website: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly.
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